Terms & Privacy
Telbix Pty Limited ACN 005 453 547 trading as Telbix (collectively referred to as “our”, “us”, “we”) is the owner and publisher of the copyright material contained in this website or in some cases, a supplier to Telbix is the owner of copyright material and trade marks contained in this website which we have been granted a license to use.
Prices, Products and Services
We will offer each item of the goods described in this website (“Offer Goods”) for sale, until a specified date or until sold, whichever first occurs, at no greater than the price specified in this website for that item (“Offer Price”) subject to these terms and conditions and any other terms and conditions noted where the goods are described in this website. All items are included in good faith on the basis that the products, as described, will be available at the time of sale. Failure by a supplier to deliver in accordance with sample, description, image or at all, may result in some product being unavailable.
The description and dimensions of the items on our website and in our catalogues are indicative and may be modified for the purposes of the design or technical improvements. We reserve the right to cancel or change all models without prior notice.
Prices displayed on this website are in Australian dollars. Images of goods published in this website without any advertised price beside that image are not offered for sale. Photographs are for illustrative purposes only and may vary from products depicted or described. Colour variations may occur due to the differences in colour accuracy of computer monitors. Be sure to view the actual product in store prior to purchase. Each item of the Offer Goods may not be available for immediate delivery by us.
All hard wired electrical equipment must be installed by a qualified contractor in accordance with the relevant installation standards, otherwise the guarantee is not valid.
Every product has a one year domestic use guarantee (60 day commercial use guarantee), unless otherwise specified. The guarantee excludes the globes supplied in the original packaging. If the products are faulty they will be replaced or repaired on return to place of purchase.
Indicative delivery date will be advised, upon request. Each published saving in respect of an item is by reference to the recommended retail price of the manufacturer or the normal price charged by us. Each trademark is the property of their respective owners. Whilst every care has been taken to ensure accuracy in this website, we reserve the right to change incorrect prices resulting from a printing, typographical, image or supplier error. Pictures are for illustrative purposes only. Prices are current at the time of publication, however Telbix reserves the right to alter pricing / specifications listed at any time.
If we sell out of, or are temporarily out of stock of any item of Offer Goods, during the Offer Period, then we will offer each person who requests supply of that item during the Offer Period, a raincheck, so that the person may purchase, from us, either, later a product the same as that item at not greater than the Offer Price, or an alternative product with similar features with equivalent or a higher value, at a price for that item not greater than an amount equivalent to the Offer Price. The Telbix logo is a registered trade mark of Telbix Pty Limited A.C.N. 005 453 547. We reserve the right to correct any errors or misprints. International visitors to this website should not rely on information contained in this website.
This website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by us. These intellectual property rights are protected by Australian and international laws.
You may view the website and its contents for personal and commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.
Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
Our website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or of any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this website without written permission.
We may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted offline and may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. We do not accept any responsibility in connection with your participation in activities conducted by any third party.
Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the website, please contact us immediately at email@example.com.
Given the nature of the internet, we cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems and we do not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website and to the maximum extent permitted by law; we disclaim all liability for any errors, omissions and faults.
You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
Use of Your Information and Material
Telbix adheres to the Australian Anti-Spam Act of 2003.
By providing your email address for quotes, queries, orders, events, repairs, competitions, or via a business card, you are agreeing through inferred consent to receive emails from us – from which you may opt out at any time by contacting us to unsubscribe at firstname.lastname@example.org
We provide a double opt-in system for new subscriptions, and provide a working unsubscribe link in every email newsletter sent.
If you have any queries relating to the above, please don’t hesitate in contacting us at email@example.com
We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which we may add to this website. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
Prohibited and Improper Use
You must not use this website for any inappropriate activities such as, transmitting, authorising, retrieving or storing offensive materials (including photos, videos, audio or text), which are harassing, defamatory, discriminatory, copyright, pornographic, illegal or a privacy violation or in breach of any applicable laws or regulations or otherwise for any unlawful purpose.
We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
The use of the information on this website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information or services.
You agree to indemnify us and our officers, employees, shareholders, agents and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to us via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Trade Practices Act 1974 (Cth).
Unless otherwise stated, charges referred to for any goods or services supplied (or offered for supply) via this website are stated inclusive of GST. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999. Tax Invoice has the meaning given to it by the Act.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect.
If you access this website in a jurisdiction other than Victoria, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this website complies with the laws of any country outside Australia.
We may, from time to time, add or remove information, products or services from this website without notice.
We reserve the right to amend these Terms at any time without notice and we may terminate your access to this website at any time without notice. Your continued use of this website following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive.
Reference to “website” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).
Last updated on 4 Sept 2018.
Collection of Personal Information
We only collect Personal and Company Information where necessary and relevant so that we can provide our services to you. The nature of Personal and Company Information that is held by us will vary depending on the nature of your interaction with us. Generally, the collection of your Personal and Company Information will be necessary for us to provide a service to you and where applicable, other purposes that you would reasonably expect or to which you have consented.
The kinds of information we collect and hold may include (but is not limited to):
Name and contact details including email address, phone number or address;
Identification proof if required;
Payment and Business Account information if required ; and
Financial information that we will provide to a credit reporting agency (such as CreditorWatch or Equifax and others);
Skills, qualifications, career history and employment details if required in relation to working with us.
We may collect Personal and Company Information in a variety of ways including (but not limited to):
forms completed and provided to us in hard copy or electronically, or by fax;
phone, email, text;
via your dedicated Telbix B2B account;
social media, mobile Apps, online newsletters.
Telbix will only collect Personal and Company Information through our website if you provide it, including an email address, name and other contact details if you transmit these to us electronically in an email message or through a web page form.
We may collect non-identifying information in relation to your use of our website, including IP address, the type of browser you use, the files you request, and the domain name and country from which you request information, to monitor and improve our website and services we may provide.
To help Telbix make e-mails more productive to improve service and your shopping experience, we may sometimes send you newsletters of our services and products, notifications and order confirmations. If you do not want to receive e-mails or communications from us, other than order notifications and receipts, please adjust your “Newsletter” preferences by logging into your account.
We may receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website. Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
We may collect website and App statistics (which includes pages accessed and search terms used) but this information is not identifiable.
Use and disclosure of Personal Information
We use and disclose your information only to fulfil the purpose for which it is collected. If you do not provide some or all of the Personal and Company Information requested, we may not be able to offer you our services or provide you with information you may request from us. We will usually collect your Personal and Company Information directly from you. Sometimes, we may need to collect information about you from a third party but will only do this if you have consented for us to collect Information in this way.
We respect your privacy and appreciate your business. At no time do we ever provide your account, contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order, or if for a specific purpose to assist you.
Telbix can only disclose your Personal Information to someone else without your consent in certain circumstances. These are set out in the Privacy Act, and can include where we reasonably believe it is necessary to prevent or lessen a serious threat to the life, health, or safety of yourself or another person.
Management and Security of Personal Information
As Telbix respects the confidentiality of the Personal and Company Information it collects, it takes the necessary steps to protect the Information from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records (if any) and password access rights to records.
Telbix aims to protect the security of Personal Information during transmission by using software or encryption methods. We restrict the publication of the number of digits when a credit card is used although we are required to transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.
We may disclose Personal and Company Information to overseas recipients, for instance, when we store Personal Information with ‘cloud’ service providers which may be situated outside Australia, which may include the USA, UK, Singapore and other countries from time to time.
Mandatory Data Breach Notification
Telbix is committed to doing all that it can to protect the Personal and Company Information of its valued customers, clients, suppliers, third parties and any other person or entity from whom we collect data or your Personal and Company Information. As the internet is inherently insecure no matter how many protection measures we may take, should there be a data breach, we may notify you as soon as practicable in compliance with the law. In the case of what is known under the law as an ‘eligible data breach’, we may notify you of what has occurred, what Personal and Company Information is involved, what the implications may be, what you can do, and what we will do in the specific circumstances.
Access and correction of Personal Information
Telbix gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. Please advise us of changes to your contact details.
We take steps that are reasonable in the circumstances to ensure that your Personal and Company Information that we collect, use or may disclose is accurate, current, complete and relevant. Under the Privacy Law, you have the right to obtain access to any Personal and Company Information which we hold about you, and to advise of any inaccuracy, if it is out of date, incomplete, irrelevant or misleading. There are some exceptions to this right set out in Law.
We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If we agree to correct the Personal and Company Information, we will do it as soon as practicable and if there is a delay, we will advise you in writing.
To make a request to access or update any of Personal and Company Information we hold about you, please contact the Telbix Privacy Officer in writing at firstname.lastname@example.org. We will require you to verify your identity and specify what Personal and Company Information you require.
Enquiries and complaints
If you would like further information about the way we manage the Personal and Company Information we hold, or wish to complain, please contact our Privacy Officer at email@example.com and we will investigate any complaint. We will notify you of a decision in relation to your complaint as soon as practicable after it has been made.
You may also obtain further information regarding compliance with the Privacy Act from the Office of the Federal Privacy Commissioner’s website at www.privacy.gov.au.
Last updated on 4 Sept 2018.